FAQ Section | PK Equine

Frequently Asked Questions

What is your return or refund policy?

Unworn items with original tags and packaging are available for return. If you are not happy with your purchase, you can request a refund within 30 days of purchase.

To begin the return process, fill out the form with the following information:

Name
Phone
Order #
Explain what’s wrong with it
Upload pictures

What payment methods do you accept?

We accept all major credit cards, PayPal, and e-transfers for your convenience.

Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number to monitor its progress.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it by contacting our customer support.

What are your shipping options?

We offer standard, expedited, and next-day shipping options to meet your needs.

How much does shipping cost?

Shipping costs vary based on your selected shipping method and location. Details are available at checkout.

Do you offer international shipping?

Yes, we ship to select international locations. Please check our shipping policy for more information.

How long does it take to process a return?

Returns are typically processed within 5-7 business days after we receive the item.

What are your customer support hours?

Our customer support team is available Monday to Friday, from 9 AM to 5 PM MST.

Testimonials

PK Equine are so knowledgeable about the product they are using and so passionate about the horses. Such sweet and easy ladies to work with. You and your horses are in great hands with PK Eq!

I truly believe that the Bemer has had a major effect on our horses, and will continue to use the Bemer whenever possible.

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